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Our Terms & Conditions Explained

When you open an account with us, you're agreeing to a set of rules that protect both you and the platform.

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Reach Us When You Need Clarity

Questions about these terms? Our support team is ready to walk you through any section. We staff agents around the clock across multiple channels so you can reach us whenever you have a question about your account rules, data rights or how a specific policy applies to your play.

Team online

Live Chat

Open a chat window in the lobby or from this site. Agents answer policy questions in English and respond in under five minutes during peak hours.

Email Support

Send your terms question to our inbox and receive a reply within 24 hours. Use this channel for detailed requests like data export or account history review.

Phone Support

Call our team 24 hours a day for urgent policy clarifications. We handle account suspension appeals and withdrawal verification calls directly over the line.

HOW WE PROTECT YOU

Data, Security & Your Rights

Every piece of information you share — from your identity documents during registration to your payment methods and game history — is protected under encryption and stored on secure servers.

Encryption & Storage

Your account credentials, payment details and identity documents are encrypted in transit and at rest. Servers are firewalled and monitored for unauthorised access 24 hours daily.

Data Retention

We keep account records for seven years where local law requires it. Personal data unrelated to legal obligations is deleted when your account closes unless you request otherwise.

Withdrawal Verification

Before any withdrawal clears, we confirm the receiving account matches your verified deposit source. This step prevents theft and ensures money reaches only you.

Cookie & Tracking Policy

We use cookies to remember your login, language and game preferences. You can disable non-essential cookies in your browser; essential ones keep your session secure.

Third-Party Access

We share data only with payment processors, fraud-detection services and legal authorities when required by local law. Marketing partners never receive your personal information.

Request Your Data

Contact support to export or delete your personal information. Submit the request in writing, verify your identity, and we'll deliver your data or confirm deletion within two weeks.

Frequently Asked Questions About Terms

You must be an adult under your local law, hold a valid ID and have a registered payment account — DANA, OVO, GoPay or QRIS. If you're in Makassar or Denpasar, the same rules apply. Eligibility depends on local law in your region, so check your local gambling and financial regulations before registering.

Most accounts verify within minutes after you upload your ID and confirm your phone number. If our system flags your submission for manual review, we'll email you within 24 hours. Once verified, you can deposit immediately and start playing any game in the lobby.

Yes. Head to your account settings, select 'Close Account' and confirm. We'll give you 24 hours to withdraw any remaining balance. After that window closes, the account is locked and no further withdrawals are processed. You can reopen a new account after 30 days if you choose.

Any balance in your wallet when closure is initiated stays yours. You have 24 hours to withdraw it to your verified payment source. If funds remain after that period, we hold them in reserve for 90 days. After 90 days unclaimed balances are processed per our legal obligations.

Closed-account data is encrypted and archived separately from active accounts. We retain it only as long as local law or our operational obligations require — typically seven years for financial records. You can request deletion of non-essential data by contacting support in writing.

Contact support immediately if a withdrawal doesn't arrive or a transaction looks wrong. Provide your transaction ID and the date. We investigate within 48 hours and either release the held funds, reverse the transaction or explain why it processed as shown. Email or live chat are your fastest routes.

Report it to our support team right away via live chat or phone. We'll review your login history, flag any unauthorised transactions and help you secure your account. Change your password immediately and enable two-factor authentication if available in your account settings.

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