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Our Privacy Policy: How We Protect Your Account

When you open an account with asian4d new and fund it through DANA, OVO, GoPay or QRIS, your personal information stays secure and private.

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asian4d new Our Privacy Policy: How We Protect Your Account
CONTACT US

How to Request Changes or Report Privacy Concerns

Team online

Email Support

Send privacy requests, data access queries or deletion requests to our support team. Response time is typically 24–48 hours. Include your account username and the specific information you need.

Live Chat

Open live chat in your account dashboard. Our team is available daily 08:00–22:00 (Indonesia time). Ask about your stored data, payment history or account-linked information anytime.

Account Settings

Update your phone number, email or linked payment method in Settings > Account. Changes take effect immediately and we send a confirmation to your registered email.

SECURITY PRACTICES

How We Handle Your Data Day-to-Day

Encrypted Payment Processing

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. Your payment details are not stored on our servers after each session; your wallet on the platform shows only balance, not card numbers.

Withdrawal Verification

When you request a withdrawal to your linked DANA, OVO, GoPay or QRIS account, we verify the transaction with the payment provider. Funds clear within 10–30 minutes; we send a confirmation to your email and SMS.

Account Access & Login Security

Your password is hashed and never stored in plain text. We log every login from a new device and notify you by email. You can review active sessions in Settings > Security and sign out remotely.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in browser settings; session cookies are required for the platform to work.

Data Retention & Deletion

After your account closes, we retain transaction records and identity documents for the period required by local regulations. Email our support team to request early deletion; we will comply where local law permits.

Third-Party Sharing

We share minimal data only with payment providers (DANA, OVO, GoPay, QRIS operators) to process deposits and withdrawals, and with compliance partners where local law requires. We never sell or rent your personal information.

Privacy Questions Our Players Ask

Yes. Open a support ticket or email our team with your account username and we'll send a complete copy of your stored data within 48 hours. This includes registration details, payment history, withdrawal records and login activity. You can also view your account info anytime in Settings > Profile.

No. Your payment method details are processed through encrypted channels and are not stored on our servers after the transaction completes. Only your account balance is visible in the lobby. Your linked bank account or e-wallet handles the actual fund storage.

We retain transaction records, identity verification documents and compliance data for the period required by local regulations. Your email and phone number may be kept for up to one year to prevent re-registration abuse. Request early deletion and we'll comply where local law permits.

Your gameplay data is never shared with third parties for marketing or sale. It is used only internally to detect fraud, investigate disputes and comply with local regulations. Payment providers may see transaction amounts and dates to verify deposits and withdrawals.

Contact our support team immediately via live chat (08:00–22:00 Indonesia time) or email. We will investigate within 24 hours and notify you of findings. If your account security is compromised, we can reset your password and review all recent logins from Settings > Security.

Yes. We use session cookies (essential for login) and analytics cookies (to understand site behaviour). Session cookies cannot be disabled without losing access. Analytics cookies can be turned off in your browser settings under Privacy > Cookies without affecting gameplay.

Yes. Log into your account, go to Settings > Profile and edit your email or phone number. Identity verification details (name, date of birth, ID number) cannot be changed once verified; contact support if a correction is needed and we'll help you update records.